Shipping Policy – Cool Taffy

Last updated: August 7, 2025

At Cool Taffy, we aim to deliver your order quickly and efficiently while keeping you informed every step of the way.

Processing Time

• All orders are processed within 2–5 business days.
• You will receive a confirmation email once your order has been shipped.

Shipping Times & Costs

• United Kingdom: Typically 5–10 business days after dispatch.
• International Orders: Delivery times may vary depending on the destination and local customs.
• Shipping costs will be calculated at checkout.

Order Tracking

• Once your order has shipped, you’ll receive a tracking link via email so you can follow your parcel’s journey.

Delays

• Shipping times are estimates and may be affected by factors beyond our control, such as postal delays, customs processing, or supply chain issues.
• During busy seasons (e.g., holidays), delivery times may be longer.

Customs, Duties & Taxes

• For international orders, any customs duties or taxes are the responsibility of the customer.

Incorrect Addresses

• Please double-check your shipping details before completing your order. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer.

If you have any questions about shipping, please contact us at shwmae@cooltaffy.wales.